help centre
we'll sort it.
answers to the common ones. search, or browse by topic below.
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find what you need, quickly.
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coins & store credit
how coins work, what they're worth, when they expire, and how to spend them.
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delivery
shipping times, tracking, costs, and where we deliver.
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gift cards & discounts
redeeming gift cards, using discount codes, and what stacks with what.
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damaged, wrong & missing items
something arrived broken, the wrong thing turned up, or an item's missing from your parcel.
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legal
your data, our minimum age, and how we keep things above board.
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missing & lost orders
parcel says delivered but you don't have it, or it hasn't turned up yet. what to do and how we help.
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orders & account
order confirmations, changing your address, duplicate orders, and your munchterm account.
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returns & refunds
changed your mind, want to send something back, or chasing a refund. here's how it works.