we'll sort it.

coins & store credit

how coins work, what they're worth, when they expire, and how to spend them.

delivery

shipping times, tracking, costs, and where we deliver.

gift cards & discounts

redeeming gift cards, using discount codes, and what stacks with what.

damaged, wrong & missing items

something arrived broken, the wrong thing turned up, or an item's missing from your parcel.

legal

your data, our minimum age, and how we keep things above board.

missing & lost orders

parcel says delivered but you don't have it, or it hasn't turned up yet. what to do and how we help.

orders & account

order confirmations, changing your address, duplicate orders, and your munchterm account.

returns & refunds

changed your mind, want to send something back, or chasing a refund. here's how it works.