damaged, wrong & missing items

something arrived broken, the wrong thing turned up, or an item's missing from your parcel.

01 an item is missing from my orderwe photograph every parcel before it ships. start with your order summary.
02 i got the wrong itemif we packed it wrong, we'll fix it. no need to send anything back.
03 my item arrived damagedsend us a photo and we'll sort a replacement.

commonly asked