free tracked uk delivery over £25. order by 4pm, mon to sat, and it usually goes the same day.

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missing & lost orders

my tracking hasn't updated

a quiet tracking page usually sorts itself out. when to worry.

tracking pages go quiet sometimes. a parcel can move through the network without scanning at every step.

give it a working day or two. it usually catches up.

if there's been no movement at all for several working days, get in touch with your order number and we'll check it.

still need help?

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missing & lost orders

my order hasn't arrived yetstill in transit. here's when to wait and when to come back to us.

how do i track my order?use the tracking number in your dispatch email, or your order status page.

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