customer care · parcel not received

denial of receipt

tracking says your parcel was delivered. it never reached you. fill this in and we'll make the pdf. send it to us and we'll take it from there.

  1. step one look around first check the spot the tracking mentions, your neighbours, the porch, bins and side gate.
  2. step two report it to the police report it as a theft, online or by calling 101. you'll get a crime reference number.
  3. step three send us the pdf fill this in, make the pdf and email it to [email protected].
your details

so we can match this to your order.

the order

it's all in your order and shipping emails.

what you've checked

tick everything you've done.

the police report

report it as a theft. online through your local force, or call 101.

declaration

i haven't received this parcel or anything in it. nobody at the address took it in for me. the details on this form are true. i understand munchterm may share this form with the carrier and the police to look into it. i understand that making a false declaration is fraud.

rather print it?

nothing you type here leaves your device. the pdf is made right here. we use it only to look into this order, keep it with your order and only share it with the carrier and the police for that.